Customer Relationship
Manager

AIREV Emerging Center is an IT Consulting and AI Learning organization serving clients and learners in Pakistan and globally. Headquartered at DHA Phase V, Karachi, we focus on empowering individuals, professionals, and organizations through Artificial Intelligence, digital transformation, corporate training, and future-ready technology programs.

We are looking for a motivated and communication-focused Customer Relationship Manager (Remote) to join our team. The ideal candidate will be responsible for connecting with potential customers, understanding their learning and business needs, guiding them about AIREV programs, and building strong customer relationships through professional communication.

This role requires excellent communication skills, confidence in speaking with customers, and the ability to manage conversations through phone calls, emails, web applications, and modern communication tools.

• Conduct customer discovery calls to understand their goals, interests, and requirements
• Connect with potential participants interested in AI Learning Programs, Corporate Training Programs, and Group Training Solutions
• Reach out to prospective learners interested in CEO / Executive Training Programs and Digital FTEs Workshops
• Identify customer needs and recommend the most suitable AIREV programs and learning paths

• Explain AIREV programs, learning paths, and benefits clearly to prospective customers
• Follow up with leads through phone, email, WhatsApp, CRM, and web-based communication tools
• Maintain professional customer relationships throughout the entire enrollment journey
• Schedule meetings, demos, consultations, and follow-up sessions with potential participants

• Maintain accurate customer records and update CRM systems regularly
• Collaborate with the training and sales teams to continuously improve the customer experience
• Collect customer feedback and share actionable insights with management
• Track enrollment pipeline and report progress against targets to the team

• Strong communication and interpersonal skills with a customer-first mindset
• Good spoken English and professional communication ability across written and verbal channels
• Comfortable making phone calls and conducting online conversations confidently
• Ability to listen actively, understand customer needs, and provide relevant solutions

• Customer handling or relationship management experience preferred
• Familiarity with email, CRM systems, Google Workspace, WhatsApp, Zoom, and web applications
• Self-motivated and disciplined for effective remote work with minimal supervision
• Basic understanding or genuine interest in AI, technology, and professional learning programs is a plus

We are looking for someone who embodies the following qualities:

This is a fully remote, communication-driven role. You will work closely with the Admissions and Sales teams to ensure a seamless customer journey — from first contact to program enrollment and beyond.